Introduction
At Jaddah Electronics, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect from you, how we use it, with whom we share it, how we protect it, and what rights you have over it.
This policy applies to all visitors and customers of jaddahelectronics.com. By using our website or placing an order, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our website.
1. Who We Are
Business Name: Jaddah Electronics
Owner / Proprietor: Mohd Arkam
Business Type: Sole Proprietorship — Consumer Electronics Retail
Address: 100/3, Colonel Ganj, Kanpur Nagar, Uttar Pradesh – 208001, India
Email: supportjaddahelectronic@gmail.com
Phone: +91 9161754395
Website: jaddahelectronics.com
We are the data fiduciary responsible for how your personal data is collected, stored, used, and protected when you interact with our website.
2. Information We Collect
A. Information You Provide Directly
When you browse our website, create an account, or place an order, we collect the following information that you provide to us:
- Full name
- Mobile number
- Email address
- Shipping address
- Billing address
- Order details and purchase history
B. Payment Information
When you make a payment, you are redirected to our payment gateway provider’s secure platform. We do not collect, store, or process your card numbers, UPI credentials, bank account details, or any other payment credentials on our servers. All payment data is handled exclusively by our payment gateway partner, which operates under the PCI-DSS framework. We only receive a transaction confirmation reference and order ID from the payment gateway.
C. Information Collected Automatically
When you browse our website, we may automatically collect certain non-personal technical information, including:
- IP address
- Browser type and version
- Device type and operating system
- Pages visited and time spent on pages
- Referring website or source
This information is collected through cookies and analytics tools and is used solely to improve our website’s performance and your shopping experience.
3. How We Use Your Information
We use your personal information only for the following purposes. We will not use your data for any purpose beyond what is listed below without your explicit consent.
Order Processing and Fulfillment
To confirm, process, pack, and dispatch your order to the shipping address you have provided.
Order and Delivery Updates
To send you order confirmation, dispatch notification, tracking information, and delivery confirmation via SMS or email.
Customer Support
To respond to your queries, complaints, refund requests, and return requests in a timely and effective manner.
Payment Processing
To pass your billing and order details to our payment gateway partner for secure transaction processing and fraud prevention.
Legal and Compliance
To comply with applicable Indian laws, tax obligations, regulatory requirements, court orders, or requests from government authorities as required by law.
Website Improvement
To analyse browsing patterns and improve our website’s performance, product listings, and overall user experience using aggregated and anonymised data.
Fraud Prevention and Security
To detect, investigate, and prevent fraudulent transactions, unauthorised access, or any misuse of our website or services.
4. Cookies
Our website uses cookies, which are small text files stored on your device, to enable core website functionality and improve your shopping experience.
Essential Cookies
These are required for the website to function properly. They include your shopping cart session, login state, and checkout preferences. These cookies cannot be disabled without breaking core website functionality.
Analytics Cookies
We may use Google Analytics to understand how visitors use our website, such as which pages are visited most and how long visitors stay. This data is aggregated and anonymised and does not identify individual users.
Marketing Cookies
We do not currently use advertising or marketing tracking cookies. If this changes in the future, this policy will be updated and your consent will be sought where required by law.
By continuing to use our website, you consent to our use of essential and analytics cookies as described above. You may disable cookies through your browser settings, but doing so may affect your ability to add items to the cart or complete checkout.
5. How We Share Your Information
We do not sell, rent, or trade your personal information to any third party for commercial purposes. We share your data only in the following limited and necessary circumstances:
Payment Gateway Partner
We share your name, email address, phone number, order amount, and order ID with our payment gateway partner to process your payment securely. We do not share card details or banking credentials, as these are entered directly on the payment gateway’s platform and never pass through our servers.
Courier and Logistics Partners
We share your full name, delivery address, and mobile number with our courier partner to fulfil and deliver your order.
Google Analytics
Anonymised and aggregated browsing data may be processed by Google Analytics to help us understand website usage. No personally identifiable information is shared with or retained by Google Analytics.
Government and Legal Authorities
We may disclose your personal information to government authorities, regulators, or law enforcement agencies when required to do so by applicable Indian law, court order, or lawful government directive.
All third parties with whom we share your data are required to handle it securely and solely for the purpose for which it was shared. We do not authorise them to use your data for their own marketing or any unrelated purpose.
6. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes described in this policy or as required by applicable Indian law.
Order and transaction records are retained for a minimum of 7 years from the date of transaction, as required under the Income Tax Act 1961 and GST compliance requirements.
Customer account data is retained for as long as your account remains active, or until you request deletion.
Customer support communications are retained for up to 2 years for dispute resolution and quality assurance purposes.
Analytics data is anonymised and retained as per Google Analytics default retention settings. No personally identifiable information is retained within analytics data.
After the applicable retention period, your data is securely deleted or anonymised so that it can no longer be linked to you personally.
7. Data Security
We take reasonable technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. These measures include the following:
SSL Encryption
Our website uses HTTPS with SSL and TLS encryption for all data transmitted between your browser and our server.
Payment Security
All payment processing is handled entirely by PCI-DSS compliant payment gateway partners. We do not store any payment credentials on our systems at any point.
Access Control
Access to customer data within our platform is restricted to authorised personnel only, on a strict need-to-know basis.
No Data Selling
We do not sell, trade, or commercially exploit your personal data in any form, under any circumstances.
While we take all reasonable precautions, no internet transmission can be guaranteed as completely secure. You share information with us at your own risk, and we recommend keeping your account credentials confidential at all times.
8. Your Rights Under the Digital Personal Data Protection Act 2023
Under India’s Digital Personal Data Protection Act 2023, you have the following rights with respect to your personal data held by us. You may exercise any of these rights by contacting our Grievance Officer using the details provided in Section 9.
Right to Access
You may request a summary of the personal data we hold about you and the purposes for which it is being processed.
Right to Correction
You may request correction of any inaccurate, incomplete, or outdated personal information we hold about you.
Right to Erasure
You may request deletion of your personal data when it is no longer necessary for the purposes for which it was collected, subject to any legal retention requirements that may apply.
Right to Withdraw Consent
You may withdraw your consent to data processing at any time. Withdrawal of consent does not affect the lawfulness of processing that occurred before the withdrawal.
Right to Grievance Redressal
You may file a complaint with our Grievance Officer if you believe your data rights have been violated. We will respond within 30 days.
Right to Nominate
You may nominate another individual to exercise your data rights on your behalf in the event of your death or incapacity.
To exercise any of the above rights, please contact us at supportjaddahelectronic@gmail.com with your full name, registered email address, and a clear description of your request. We will respond within 30 days.
9. Grievance Officer
In accordance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules 2021 and the Digital Personal Data Protection Act 2023, we have designated the following Grievance Officer for all privacy-related concerns and data rights requests:
Name: Mohd Arkam
Designation: Proprietor and Grievance Officer
Organisation: Jaddah Electronics
Address: 100/3, Colonel Ganj, Kanpur Nagar, Uttar Pradesh – 208001, India
Email: supportjaddahelectronic@gmail.com
Phone: +91 9161754395
Response Time: Complaints will be acknowledged within 48 hours and resolved within 30 days of receipt.
10. Third-Party Links
Our website may contain links to third-party websites or platforms such as social media pages. We are not responsible for the privacy practices or content of those external websites. We recommend reading the privacy policy of any third-party website you visit through a link on our site.
11. Children’s Privacy
Our website is not directed at children under the age of 18. We do not knowingly collect personal data from minors. If you believe a minor has provided us with personal information, please contact us immediately and we will delete it promptly.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, legal obligations, or applicable laws. When we make changes, we will update the Last Updated date at the top of this page.
Your continued use of our website after any changes are posted constitutes your acceptance of the updated policy. For significant changes that materially affect how we handle your data, we will make a reasonable effort to notify you via email or a notice on our website.
13. Contact Us
For any questions, concerns, or requests related to this Privacy Policy or your personal data:
Email: supportjaddahelectronic@gmail.com
Phone: +91 9161754395
Address: 100/3, Colonel Ganj, Kanpur Nagar, Uttar Pradesh – 208001, India
Support Hours: Monday to Saturday, 10:00 AM to 6:00 PM IST.