By accessing our website or placing an order, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions in full. If you do not agree, please do not use our website or place an order.
1. Business Information
Business Name: Jaddah Electronics
Owner / Proprietor: Mohd Arkam
Business Type: Sole Proprietorship — Consumer Electronics Retail
Address: 100/3, Colonel Ganj, Kanpur Nagar, Uttar Pradesh – 208001, India
Email: supportjaddahelectronic@gmail.com
Phone: +91 9161754395
Website: jaddahelectronics.com
2. Eligibility
By using this website and placing orders, you confirm that:
- You are at least 18 years of age, or you are accessing the website under the supervision and with the consent of a parent or legal guardian.
- You have the legal capacity to enter into a binding contract under the Indian Contract Act, 1872.
- You are purchasing products for personal, household, or gift use and not for unauthorised commercial resale unless separately agreed in writing.
- All information you provide — including your name, address, phone number, and email — is accurate, complete, and current.
3. Products and Availability
All products listed on our website are subject to availability. Listing a product on our website does not guarantee that the product is in stock at the time your order is placed.
Product Images
Product images displayed on our website are for illustrative and representational purposes only. The actual product colour, design, finish, or appearance may vary slightly from what is shown due to screen display settings, lighting conditions, product variations, or manufacturer updates. These variations do not constitute grounds for a return or refund.
Product Descriptions
We make reasonable efforts to ensure that all product descriptions, specifications, and details are accurate at the time of listing. However, we do not warrant that descriptions are entirely free of errors. If you have a specific technical requirement before purchasing, we recommend contacting us before placing your order.
Authenticity
All products sold by Jaddah Electronics are sourced from authorised distributors or legitimate wholesale suppliers. We do not knowingly sell counterfeit, pirated, or illegally replicated goods.
4. Pricing and Payments
Prices
All prices displayed on our website are in Indian Rupees (INR). Prices are subject to change without prior notice. The price applicable to your order is the price displayed at the time you complete checkout and receive your order confirmation, not the price at any earlier time you may have viewed the product.
Pricing Errors
In the event of a pricing error or technical glitch that results in an incorrect price being displayed, we reserve the right to cancel the affected order and issue a full refund. We will notify you of such a cancellation promptly.
Taxes
Prices displayed are inclusive of applicable taxes unless expressly stated otherwise at checkout.
Payment Methods
We accept payments through our integrated payment gateway, which supports UPI, debit cards, credit cards, net banking, and digital wallets. All payment processing is handled by our payment gateway partner on a secure, PCI-DSS compliant platform.
Payment Security
We do not store any card numbers, UPI credentials, or banking details on our servers. You are responsible for ensuring that the payment details you provide are accurate and that you are authorised to use the chosen payment method.
Failed Payments
If your payment fails, your order will not be processed. Please verify with your bank before attempting payment again. Jaddah Electronics is not responsible for duplicate charges arising from multiple payment attempts by the customer. Any confirmed duplicate charges will be refunded within 5–7 business days upon verification.
5. Order Placement and Confirmation
Order Placement
When you click Place Order and complete payment, you are making an offer to purchase the selected product at the listed price.
Order Confirmation
A binding sales contract is formed only when we send you an Order Confirmation via email or SMS confirming that your order has been accepted and is being processed. An automated payment receipt alone does not constitute acceptance of your order.
Dispatch Confirmation
A separate notification will be sent to you when your order is dispatched, along with tracking information where available.
If you do not receive an order confirmation within 24 hours of payment, please contact us at supportjaddahelectronic@gmail.com or call +91 9161754395 before placing a duplicate order.
6. Customer Responsibilities
You agree to the following when using our website and placing orders:
Accurate Information
You are solely responsible for providing accurate and complete billing details, shipping address, and contact information. Jaddah Electronics will not be liable for failed or delayed deliveries caused by inaccurate or incomplete information provided by you.
Availability at Delivery
You or an authorised representative must be available to receive the delivery at the shipping address provided. We are not responsible for failed delivery attempts due to customer unavailability.
Account Security
If you create an account on our website, you are responsible for maintaining the confidentiality of your login credentials. Notify us immediately if you suspect any unauthorised use of your account.
Compliance with Laws
You agree to use all products purchased from us in compliance with applicable Indian laws, regulations, and any product-specific requirements, including regulatory rules applicable to specific product categories such as drones.
7. Our Right to Cancel Orders
Jaddah Electronics reserves the right to cancel or refuse any order at our sole discretion, including in the following circumstances:
- The ordered product is out of stock or has been discontinued
- The product was listed at an incorrect price due to a typographical or technical error
- The payment has not been confirmed, was made fraudulently, or has been flagged by our payment gateway
- The order shows signs of fraudulent activity or misuse of payment credentials
- The customer has provided false, incomplete, or unverifiable information
- The shipping address is incomplete, undeliverable, or outside our serviceable area
In all cases of cancellation by us, you will receive a full refund to your original payment method within 5–7 business days. You will be notified of the cancellation by email or SMS.
8. Shipping and Delivery
Orders are usually processed within 1–3 business days of successful payment confirmation. Estimated delivery timelines vary by location and courier availability. Please refer to our Shipping and Delivery Policy page for complete details on dispatch timelines, courier partners, tracking, and delivery terms.
Jaddah Electronics is not responsible for delivery delays caused by courier partners, weather conditions, natural disasters, public holidays, strikes, or any other circumstances beyond our reasonable control.
9. Returns, Refunds, and Cancellations
Our complete policy on returns, refunds, and order cancellations is available on our Refund and Cancellation Policy page. By placing an order, you acknowledge and agree to the terms set out in that policy.
10. Intellectual Property
All content on this website — including but not limited to text, product descriptions, images, graphics, logos, icons, layout, and software — is the property of Jaddah Electronics or its content suppliers and is protected under Indian copyright law and the Information Technology Act, 2000.
You may not reproduce, copy, republish, distribute, transmit, display, or commercially exploit any content from this website without our prior written consent.
Third-party brand names, trademarks, or logos referenced on this website for identification purposes belong to their respective owners. We do not claim ownership of any third-party intellectual property, and any such references are solely for descriptive purposes.
11. Prohibited Use
You agree not to use our website for any of the following:
- Placing fraudulent, false, or malicious orders with no intention to pay or receive the product
- Using another person’s payment credentials, identity, or address without their authorisation
- Attempting to hack, scrape, overload, or otherwise damage or disrupt our website or servers
- Transmitting harmful, offensive, defamatory, or illegal content through our website or customer communication channels
- Attempting to reverse-engineer, copy, or exploit any part of our website’s code, design, or functionality
- Initiating unjustified chargebacks or payment disputes without first attempting resolution through our support process
Violation of any of the above may result in cancellation of your orders, suspension of account access, and legal action under applicable Indian law.
12. Limitation of Liability
To the fullest extent permitted by applicable Indian law, Jaddah Electronics, its proprietor, and its representatives shall not be liable for:
- Any indirect, incidental, special, or consequential damages arising from your use of our website or products
- Delivery delays caused by courier partners, weather, natural disasters, strikes, or any other circumstances beyond our reasonable control
- Loss or damage arising from use of products in a manner inconsistent with their intended purpose or the manufacturer’s instructions
- Any unauthorised access to your data that occurs despite reasonable security measures on our part
In all cases, our maximum liability to you for any claim arising from a transaction shall not exceed the total amount paid by you for that specific order.
Nothing in these Terms limits our liability for death, personal injury caused by our negligence, or fraud, as these cannot be excluded under Indian law.
These limitations do not affect your statutory rights as a consumer under the Consumer Protection Act, 2019.
13. Indemnification
You agree to indemnify and hold harmless Jaddah Electronics, its proprietor, and its representatives from and against any claims, liabilities, damages, losses, and expenses — including reasonable legal fees — arising from your violation of these Terms, your violation of any applicable law, your infringement of any third-party rights, or any fraudulent use of our website or services by you.
14. Governing Law and Jurisdiction
These Terms and Conditions are governed by and construed in accordance with the laws of the Republic of India, including the Indian Contract Act 1872, Consumer Protection Act 2019, and the Information Technology Act 2000.
Any dispute arising out of or in connection with these Terms or your use of our website shall be subject to the exclusive jurisdiction of the courts located in Kanpur Nagar, Uttar Pradesh, India.
Before initiating any formal legal proceedings, both parties agree to make a good faith effort to resolve the dispute through direct communication with our Grievance Officer.
15. Grievance Officer
In accordance with the Consumer Protection (E-Commerce) Rules 2020 and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules 2021, we have designated the following Grievance Officer:
Name: Mohd Arkam
Designation: Proprietor and Grievance Officer
Organisation: Jaddah Electronics
Address: 100/3, Colonel Ganj, Kanpur Nagar, Uttar Pradesh – 208001, India
Email: supportjaddahelectronic@gmail.com
Phone: +91 9161754395
Response Time: Grievances will be acknowledged within 48 hours and resolved within 30 days of receipt.
16. Changes to These Terms
We reserve the right to modify these Terms and Conditions at any time. When changes are made, the Last Updated date at the top of this page will be revised. Your continued use of our website after any changes are posted constitutes your acceptance of the revised Terms. We recommend reviewing this page periodically.
17. Contact Us
For any questions or concerns about these Terms and Conditions:
Email: supportjaddahelectronic@gmail.com
Phone: +91 9161754395
Address: 100/3, Colonel Ganj, Kanpur Nagar, Uttar Pradesh – 208001, India
Support Hours: Monday to Saturday, 10:00 AM to 6:00 PM IST